Sales Policy

Effective Date: January 2, 2025

At Pixelhato, we aim to provide a seamless and enjoyable shopping experience for all our customers. This Sales Policy outlines the terms and conditions under which we sell our products, including pricing, ordering, and payment. By purchasing from Pixelhato, you agree to these terms.

1. Product Availability

While we make every effort to ensure that the products displayed on our website are available for purchase, we cannot guarantee product availability at all times. If an item is out of stock, we will notify you promptly and provide options such as waiting for restocking or selecting a similar product.

2. Pricing

  • Product Prices: All prices on the website are listed in USD (United States Dollar) and are inclusive of any applicable taxes, unless otherwise stated. Prices are subject to change without notice, and we reserve the right to modify prices at any time.

  • Shipping Costs: Shipping costs will be added to your order during checkout and vary depending on the size of your order and the delivery location. Shipping fees are calculated based on the weight of the items and the delivery method chosen.

  • Discounts & Promotions: From time to time, we may offer special discounts, sales, or promotions. These discounts are subject to the terms and conditions outlined in each promotion and may have specific validity periods. Promotions cannot be combined with other offers unless stated otherwise.

  • Final Price: The final price of your order will be displayed at checkout, including applicable taxes and shipping fees. You will be asked to confirm your order before completing your purchase.

3. Ordering Process

  • Placing an Order: To place an order, browse our website and add the items you wish to purchase to your cart. Once you’re ready to complete your purchase, proceed to checkout, where you will be asked to provide your shipping and payment information.

  • Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase, including the products ordered, the shipping address, and the total amount.

  • Order Modifications & Cancellations: Once an order is confirmed, we aim to process and ship it as quickly as possible. If you wish to modify or cancel an order, please contact us immediately at info@pixelhato.com or call (860) 245-0775. If the order has already been processed or shipped, we may not be able to cancel or modify it. You can, however, initiate a return once the product is delivered.

4. Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through trusted payment gateways. By completing a purchase, you authorize Pixelhato to charge the total amount to your selected payment method.

5. Sales Tax

Sales tax will be applied to orders in accordance with the laws of the customer’s shipping address. The applicable tax amount will be calculated and displayed during checkout before you complete your purchase.

6. Shipping and Delivery

  • Shipping Methods: We offer several shipping methods, including standard and expedited shipping. The exact shipping options and rates will be displayed during checkout.

  • Shipping Time: After your order is processed, shipping typically takes 5-7 business days for standard delivery within the United States. Expedited shipping options may offer faster delivery, but the time frame will depend on the carrier and shipping method selected.

  • Shipping Delays: While we strive to ensure timely deliveries, please note that shipping times may vary depending on the carrier, weather conditions, or other unforeseen circumstances. We are not responsible for delays caused by external factors.

  • International Shipping: At this time, we only offer domestic shipping within the United States. We are working on expanding our international shipping options, so stay tuned for updates.

7. Returns and Refunds

  • Return Policy: If you are not completely satisfied with your order, you may return eligible items within 14 days of receiving your order. Please refer to our Refund and Returns Policy for detailed instructions on how to return products.

  • Refunds: Once your return is processed, a refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

  • Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately at info@pixelhato.com. We will assist you in arranging a return and provide a full refund or replacement, including covering the return shipping cost.

8. Order Fulfillment and Processing

  • Order Processing Time: Orders are processed within 1-2 business days after receipt of payment. You will receive an email with tracking information once your order has shipped.

  • Fulfillment Center: We work with trusted fulfillment centers to ensure your order is packaged and shipped securely. Please double-check your shipping address before completing your order to avoid delays or incorrect deliveries.

9. Customer Support

If you have any questions or concerns about your order, product availability, payment, or shipping, our customer support team is here to assist you.

10. Changes to This Sales Policy

Pixelhato reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately. Please check this page periodically for updates.

This Sales Policy ensures that our customers have a clear understanding of the terms and conditions related to their purchases. We are committed to providing high-quality products and excellent service, and we aim to make your shopping experience with Pixelhato as smooth and enjoyable as possible. Thank you for choosing us!