Payment Policy

Effective Date: January 2, 2025

At Pixelhato, we are committed to providing a secure and efficient payment process for all our customers. This Payment Policy outlines the terms and conditions regarding the accepted payment methods, processing of payments, and related information. By making a purchase on our website, you agree to the terms set forth in this policy.

1. Accepted Payment Methods

We accept the following payment methods:

      • Credit Cards: Visa, MasterCard, American Express, Discover
      • PayPal: Secure online payment method for fast checkout.
      • Apple Pay: Quick and secure payment via your Apple device.
      • Google Pay: Payment via your Google account for a seamless transaction.

All payments are processed securely through trusted payment gateways to ensure the safety of your financial information.

2. Payment Processing

      • Transaction Security: Our website uses SSL encryption (Secure Socket Layer) to ensure that your payment information is processed securely. We do not store your credit card or other sensitive payment details on our servers.

      • Payment Authorization: When you place an order, we will verify and authorize your payment before processing your order. Payments are not considered fully processed until the transaction is confirmed and authorized by your payment provider.

      • Billing Information: You must provide accurate billing information, including the name, address, and payment details associated with your selected payment method. Any discrepancies may result in a delay or cancellation of your order.

      • Currency: All prices on Pixelhato are listed in USD (United States Dollar). If you are paying from a country outside the United States, your bank or payment processor may apply conversion fees based on the exchange rate.

3. Order Confirmation and Payment Verification

      • Order Confirmation: After your payment has been successfully processed, you will receive an order confirmation email with the details of your purchase, including your order number, payment method, items purchased, and estimated shipping date.

      • Payment Verification: In some cases, we may need to verify your payment details or contact you for additional information to ensure that the payment is authorized. We reserve the right to cancel any order that we are unable to verify or that raises security concerns.

4. Failed or Declined Payments

      • Failed Payments: If your payment fails for any reason, your order will not be processed. You will be notified, and you may be asked to provide an alternative payment method.

      • Declined Payments: If your payment is declined by your bank or payment provider, we will notify you, and you will need to provide a valid payment method. Any order with declined payments will not be shipped until payment has been successfully completed.

      • Payment Disputes: If you initiate a chargeback or dispute a payment, we may cancel your order and cease any further transactions. In cases of fraudulent activity, we reserve the right to take legal action.

5. Payment for Shipping and Taxes

      • Shipping Fees: Shipping fees will be added to your total order at checkout, based on the size, weight, and destination of your order. The applicable shipping costs will be clearly stated during the checkout process.

      • Sales Tax: Sales tax will be applied to orders where required by the local tax laws of your shipping address. The tax amount will be calculated and shown during checkout.

6. Refunds and Payment Reversals

      • Refunds: If you return an item in accordance with our Refund and Returns Policy, your refund will be issued to the original payment method used for the purchase. The amount refunded will be the price of the returned item, minus any applicable restocking fees or shipping charges.

      • Partial Refunds: In cases of partial returns (where you return some items but keep others), your refund will be processed based on the value of the returned products.

      • Refund Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned items. Please note that the refunded amount may take up to 10 business days to appear in your account, depending on your payment provider.

7. Security and Fraud Prevention

      • Fraud Prevention: We take fraud prevention seriously and use advanced security measures to protect your payment information. To prevent fraudulent transactions, we may contact you to confirm your order details or request additional verification for large or suspicious orders.

      • Data Protection: We use SSL encryption to protect your payment and personal information during the checkout process. Your information is processed securely through our payment gateways and is never shared with third parties without your consent, in accordance with our Privacy Policy.

8. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We encourage you to review this policy periodically for any updates.

9. Customer Support

If you have any questions or concerns regarding payments, order processing, or payment methods, our customer support team is available to assist you:

By placing an order on our website, you acknowledge and agree to the terms of this Payment Policy. We are committed to providing you with a secure and smooth shopping experience at Pixelhato, and we appreciate your business!